“Serve with excellence. Lead with hospitality.”
Educational Objective
To explore the global hospitality industry and the science behind service excellence.
Focus Areas
Students learn how operations, guest experience, and management intersect in hotels, tourism, and service businesses.
Expected Learning Outcomes
- Overview of hospitality and service industries.
- Service design and customer satisfaction.
- Event and facility management.
- Sustainable hospitality and tourism.
- Industry project or case simulation.
